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Return / Exchange Policy

For general questions regarding return/exchanges please contact Lacrosse Unlimited at 877.800.5850

Return/Exchange Policy applies to Lacrosse Unlimited custom apparel and accessories only. Returns/Exchanges have 30 days (60 days for holiday) from date of purchase for refund and must be un-used in original manufacturers packaging. All refunds over 30 days will be issued a store credit. Customer Error exchange(s) and Returns are charged $9.95 return shipping charge beared by customer. Even if customer received FREE SHIPPING on original order. Returns/Exchanges due to Lacrosse Unlimited Error are not subject to return shipping charges.

Exchanges only are accepted in ALL retail locations with web receipt and/or your credit card statement. Please understand inventories vary from location to location. All Returns for a full Refund must be processed via trackable mail delivery to our web headquarters located at 59 Gilpin Avenue, Hauppauge, NY 11788. Individual retail locations do not accept returns for a refund due to online order credit card processing guidelines. Please allow 14 business days for processing.

All return packages must include the return and exchange form below (print)

Click here to download the Return and Exchange Form

Lacrosse Unlimited suggests shipping packages trackable delivery and we can not be responsible for packages until signed by Lacrosse Unlimited employee. Lacrosse Unlimited reserves the right to all decisions regarding returns, exchanges and errors.

Custom-Color Helmets

Custom helmets are exchangeable for resize only. A Custom-Color helmet is any helmet other than solid white with black facemask. Lacrosse Unlimited reserves the rights to all decisions regarding returns. Any mis-ordered/returned helmet will be charged a 20% restocking fee by helmet manufacturer(s) on any custom helmet. Rush Delivery on custom helmet order is after the helmet is manufactured. Return shipping cost on Customer Error returns (size/product)are beared by the customer. Customer Error exchange(s) are charged $9.95 return shipping charge beared by customer. Returns/Exchanges due to Lacrosse Unlimited Error are not subject to return shipping charges. Lacrosse Unlimited reserves the right to all decisions regarding returns, exchanges and errors. Lacrosse Unlimited is not responsible for returns/exchanges until item is Received & Accepted at Destination. Do Not Send Return Items Express Delivery. Lacrosse Unlimited suggests sending return items via traceable service (UPS) to ensure delivery.

Custom Dyed / Strung Heads

Each Custom Dyed/Strung head is customized for your order. Custom Dyed and/or strung heads Return/Exchange Policy applies to Lacrosse Unlimited custom dyed and/or custom strung head. As an Authorized Dealer of all manufactuers, your custom dyed head maintains the head warranty during original first 6-month period. Lacrosse Unlimited will replace the dye/string within first 30 days if head breaks during normal play. Returns/Exchanges have 30 days (60 days for holiday) from date of purchase for full refund and must be un-used in original manufacturers condition. All refunds over 30 days will be issued a store credit or online gift card. Customer Error exchange(s) and Returns are charged $9.95 return shipping charge beared by customer. Even if customer received FREE SHIPPING on original order. Returns/Exchanges due to Lacrosse Unlimited Error are not subject to return shipping charges.