Return / Exchange Policy
For general questions regarding return/exchanges please contact Lacrosse Unlimited at 877.800.5850
All return packages must include the return and exchange form below (print)
Lacrosse Unlimited will return or exchange any unused, non customized merchandise in original packaging within 30 days of purchase. Returns/exchanges must be accompanied by hard copy proof of purchase and can be refunded as merchandise credit or original payment method. Customized items which include team stores items, custom dyed and/or strung heads and any other specialty personalized merchandise are not valid for return or exchange. Custom order helmets may be returned, but will incur a 20% restocking fee, which is imposed by the helmet manufacturers. Custom helmets can not be exchanged.
Within 30 days of sale, your purchase is under limited warranty by Lacrosse Unlimited or our manufacturers to be free of defects in materials or workmanship under normal use as deemed by warranty provider. This limited warranty excludes damage resulting from improper care, use, accidents, modifications, unauthorized repairs, normal wear and tear or other causes not related to defects in materials and workmanship.
Many products have warranties beyond the 30 day period through our manufacturers, which apply to the product only and not to any additional rendered services such as head dyeing or stringing. After 30 days, only the manufacturer warranty will apply, so any defective product must be returned directly to the manufacturer with valid receipt. The manufacturer will assess the defect and make a determination regarding repairs, replacement, or substitution of similar items. Manufacturer warranty details and return procedures can be found by clicking the following link: Manufacturer Warranty
Additionally, Lacrosse Unlimited offers gift receipts on any items purchased as a gift to allow the recipient to make an exchange or receive a store credit via our Lacrosse Unlimited Gift Card.
Unfortunately, if no record exists of you and/or your purchase in our system or there is no hard copy receipt, no exchange or return privileges will be allowed. Please note that Final Sale merchandise is never eligible for exchange or return. Customers are responsible for all associated return shipment costs, excluding returns originating from fulfillment errors on behalf of Lacrosse Unlimited. We suggest sending returns through a traceable shipment service to ensure delivery.
Custom helmets are exchangeable for resize only. A Custom-Color helmet is any helmet other than solid white with black facemask. Lacrosse Unlimited reserves the rights to all decisions regarding returns. Any mis-ordered/returned helmet will be charged a 20% restocking fee by helmet manufacturer(s) on any custom helmet. Rush Delivery on custom helmet order is after the helmet is manufactured. Return shipping cost on Customer Error returns (size/product)are beared by the customer. Customer Error exchange(s) are charged $9.95 return shipping charge beared by customer. Returns/Exchanges due to Lacrosse Unlimited Error are not subject to return shipping charges. Lacrosse Unlimited reserves the right to all decisions regarding returns, exchanges and errors. Lacrosse Unlimited is not responsible for returns/exchanges until item is Received & Accepted at Destination. Do Not Send Return Items Express Delivery. Lacrosse Unlimited suggests sending return items via traceable service (UPS) to ensure delivery.
Custom Dyed / Strung Heads
Each Custom Dyed/Strung head is customized for your order. Custom Dyed and/or strung heads Return/Exchange Policy applies to Lacrosse Unlimited custom dyed and/or custom strung head. As an Authorized Dealer of all manufactures, your custom dyed head maintains the head warranty during original first 6-month period. Lacrosse Unlimited will replace the dye/string within first 30 days if head breaks during normal play. Returns/Exchanges have 30 days (60 days for holiday) from date of purchase for full refund and must be un-used in original manufacturers condition. All refunds over 30 days will be issued a store credit or online gift card. Customer Error exchange(s) and Returns are charged $9.95 return shipping charge beared by customer. Even if customer received FREE SHIPPING on original order. Returns/Exchanges due to Lacrosse Unlimited Error are not subject to return shipping charges.