Free Shipping On Orders Over $99
Pick up in store:

Warranty Policy

Lacrosse Unlimited is proud to be an Authorized Dealer for every brand we carry—online and in-store. Your gear is covered under each manufacturer’s limited warranty when you buy from us. NOTE: All manufacturer warranties are void on custom dyed lacrosse heads.

 

What’s Covered:

  • Warranty periods vary by brand and are based on defects during normal play.

  • The coverage begins on the original date of purchase (as shown on your Lacrosse Unlimited receipt or online account).

  • Lacrosse Unlimited handles claims for the first 30 days after purchase. After that, contact the manufacturer directly using the links below:

Warranty Contacts:

 

Chrome Lacrosse Heads

  • Warranty valid up to 60 days for un-playable damage.

  • Chipping or scratches on chrome paint are considered normal wear and tear and are not covered.

 

New Balance Cleats
  • New Balance does not offer an official warranty on cleats.

Return Policy (Within 60 Days of Purchase)

For New & Unworn Cleats:

  • Must be in original condition.

  • Returns may be denied for worn or damaged items.

For Defective or Damaged Cleats:

    • If purchased from Lacrosse Unlimited, a full refund may be provided upon inspection and approval.

    • Applies only to defects or damage occurring during transit or from manufacturing issues.

 

How to Submit a Return Warranty

Online Purchases

  1. Email web@lacrosseunlimited.com

  2. Include:

    • Images of the damaged area.

    • Photos of the soles and the underside of the tongue (with product info).

    • Your online order number.

    • NOTE: Items returned without prior approval will not be reimbursed.

In-Store Purchases

  • Visit your local Lacrosse Unlimited store.

  • Bring:

    • The item

    • Original packaging

    • Receipt or proof of purchase

    NOTE: Lacrosse Unlimited and New Balance reserve the right to refuse returns of worn cleats not deemed defective.

     

Final Note

This policy applies only to New Balance cleats purchased through Lacrosse Unlimited (in-store or online). If you purchased elsewhere, please refer to New Balance’s return policy directly.